Business Needs Analysis
Identify, analyse, and document business problems, opportunities, and stakeholder requirements to define solutions that deliver value.
Proficiency Level
Level 1 (Follow)
- Follow specific instructions to gather predefined pieces of information from stakeholders using simple questions or forms.
- Use standard templates accurately to document the information gathered.
- Take clear notes during requirements gathering meetings as directed.
Level 2 (Assist)
- Assist senior analysts in conducting stakeholder interviews or workshops by taking detailed notes and organizing information.
- Help draft requirement statements or user stories based on gathered information, under supervision.
- Support the documentation and organization of requirements artefacts.
Level 3 (Apply)
- Independently conduct requirements elicitation activities (interviews, workshops, observation) for moderately complex projects using standard techniques.
- Analyse, document, and validate business requirements and functional specifications.
- Create process models (e.g., flowcharts) or use cases to represent business needs.
Level 4 (Ensure)
- Lead and facilitate the business needs analysis process for complex or large-scale initiatives.
- Ensure requirements are complete, unambiguous, prioritized, traceable, and aligned with overall business objectives.
- Manage stakeholder expectations and resolves conflicts related to requirements.
Level 5 (Strategise)
- Develop and implement organisational standards, methodologies, and tools for business needs analysis and requirements management.
- Proactively identify strategic business needs and opportunities beyond specific project requests.
- Mentor and develop the capabilities of business analysts within the organisation.